UPS, a package delivery service, normally guarantees timely delivery for major shipments. Failure to do so gives you the ground to claim a refund. But here is the deal: you have to ask for the full refund within 15 days. If you don’t, then you lose the money forever. Generally, UPS shipping audit is something that you can do internally if you put a little effort and follow the right guide.

What You Need

• Spreadsheets to track each shipment

• Number of late deliveries

• Roughly 10 minutes for each transaction

The Steps to Follow

Step 1: Wait for Your Invoice

UPS usually delivers the invoices on a weekly basis. So, you have to wait to receive your invoice before you begin the auditing. Each invoice indicates the nature of the deliveries made.

Step 2: Start the Auditing

Once you have the invoice ready, then you can go ahead and audit the late deliveries. However, you need to consider a few basics:

• Is the service eligible for the refund? If it is, go ahead and determine how much you are owed.

• When was the delivery made? Look at the stamp date and determine how late the delivery was.

• What’s the cut-off time for your destination? Normally, rural destinations have a different cut-off time from town setups. Strive to evaluate this as part of the auditing shipment auditing process.

• How long is the delivery meant to take? Based on the type of service and shipment date, you can establish the number of days that’s required for the package to reach the specified destination.

Step 3: File the Claim

There are different ways you can file for a refund claim but the following three are the commonest:

• Phone route: To call UPS, you need to provide them with the tracking number for the late delivery. Then the customer agent is able to track your transaction and facilitate the refund.

• Through post mail: This method also requires you to have the tracking number for the transaction.

• Via the Website: You can visit UPS.com and file an official claim.

Step: Check the Results

You can expect either an acceptance or a rejection. An acceptance means that the UPS revenue department is considering your request and the refund will be made in a few weeks while a rejection means the opposite.

With these simple steps, you can do internal UPS shipping audit comfortably and get a refund within a few weeks for late deliveries. Alternatively, you can hire an auditing firm to help you with the tracking.