With the increase of the use of the email in today’s businesses, the importance of the Professional Phone Messages has been lost, especially with the new way of writing your emails, short text abbreviations in the IT world, having become more and more acceptable across the business scope of acceptable communications.

But what most small hi-tech businesses do not realize is it may be acceptable to send or receive emails in the newfound languages the Professional Phone Messages, also known as voice-mail messages, can and will make or break your business especially when dealing with a huge business including corporations.

These voice-mail messages (VM’s) or call waiting messages (CWM’s) is the first contact many clients have with your business when after hours or when your receptionist and or switchboard operator is handling another call.

Many callers will hang up when they get to that part of the call, as they do not have time to speak or listen to a boring VM or CWM.

Therefore, the voice should firstly be interesting and clear, no mumbling or speed talking, with the precise wording that is short, sweet, informative and to the point.

This is precisely the type for any VM or CWM on your cell phone if you use it for your business.

When a client call your business and gets a VM or CWM you should always consider that client as a person who has no time to waste and needs help from your business as soon as he or she wants it with no delays.

That is the way the business world of today operates as there are so many of same businesses competing for the same client, so you need to be on the top of your game to not only keep that client you already have from running to the next number to call but to grab those that are still out there.

So your VM or CWM is the most important communication tool if you do not have direct lines that are answered immediately by you or other employees.
The three most important tips for creating the best VM or CWM are the following:

Always make an immediate and good first impression
Make sure, only the essential information is being provided, in a clear and crisp voice
Before ending the message make sure you leave alternative ways to contact your business

Following these tips will create a sense of ease to the caller, which will make them want to call back, do business with you and or make them gracefully await your return call with anticipation.