HAVE YOU EVER CALLED A COMPANY AND ENDED THE CALL JUST BE HEARING THE VOICE MESSAGE?
HAVE YOU EVER BEEN TO A COMPANY PERSONALLY AND HEARD A TELEPHONE RING ON ONE BUT NO ONE ANSWERS?
HAVE YOU GOT SO IRATE BY AN IRRITATING AND ARROGANT VOICE MESSAGE YOU JUST CALLED SOMEONE ELSE?
Well this is a problem for many companies, especially those who believe that their business product or idea offered to a client is more important than the client itself.
As a customer care client service champion I have done this so many times and advised the company why.
A invalid or irate or even lack of info message can actually break a company.
If you have a busy office, with only one telephonists or a telephone system that is very busy and closed after hours, a personal, informative and to the point Phone System Greetings is the way to go.
It not only acts as a voice mail service buts can do so many things for your company like:
- GREETINGS: a personal greeting on and unanswered call even after hours goes a long way. You make the caller feel wanted and actually worth their time calling you even though you might be closed or your lines busy. This goes a long way to client retention due to great client service excellence
- INTRODUCTION:Phone System Greetings can also introduce your company to new callers, who might have just come across your number by accident or by word of mouth, and this type of introduction can lead to not only retaining this new client but spread the word to new clients which is what new business is all about.
- APOLOGIES: A short , sweet and to the point apology for not being able to answer a call for whatever reason can also go a long way as it shows the client you do care for him or her as well as your business is booming and is a good sign for business success and that is what a successful client wants, a successful business to handle his queries.
- AFTER HOUR NUMBERS: As most missed calls and messages used are for after hours when companies are closed, as most are not 24 hr services, you can use this opportunity to make any new or even old client aware of any emergency numbers to dial or other contacts that can help when you can’t at that time.